Channels

Focused conversations

for every team and topic

Public channels for company-wide announcements, private channels for sensitive deal discussions, and project channels for cross-functional work. Every message is searchable and tied to your CRM.

Public ChannelsPrivate ChannelsRich MessagingReactions & Pins@MentionsChannel Automations

Reduce noise, increase signal

Topic-based channels prevent important messages from getting buried in a single noisy stream.

Searchable knowledge base

Pinned messages and threaded conversations become a searchable archive your team can reference anytime.

Automate updates

Channel automations post deal-stage changes, new lead alerts, and task completions without manual effort.

Channel features

Tools for structured team communication

Team Inbox
2
Sarah K.
2m
Re: Pricing inquiry
Email
Mike R.
15m
Demo follow-up
SMS
Ana G.
1h
Contract review
Email

Public & Private Channels

Create open channels for team-wide visibility or private channels for confidential deal discussions and leadership communication.

JD
John Doe
Online now
Transfer
Hi, I have a question about your pricing
Sure! Happy to help. Which plan are you looking at?
Type a reply...

Rich Messaging

Format messages with bold, italic, code blocks, bullet lists, and inline links to communicate clearly and concisely.

Chat Assistant
Hi there! Looking for a specific solution?
Need a CRM for my sales team
Great! Let me help you find the right plan. How many reps on your team?

Reactions & Pins

React to messages for quick acknowledgment and pin important updates so they stay visible at the top of the channel.

CRM Sync
Live
Call logged
Maria Chen
Just now
Note added
James Wilson
2m ago
Recording saved
Lisa Park
5m ago

@Mentions

Tag individuals or groups to draw their attention to specific messages, ensuring nothing critical goes unnoticed.

Lead Nurture Flow
T
New Lead
trigger
A
Send Welcome Email
action
W
Wait 2 Days
delay
?
Check: Opened Email?
condition
A
Assign to Sales Rep
action

Channel Management

Set descriptions, invite members, archive inactive channels, and control who can post to keep conversations organized.

Email Builder
Your Logo Here
Image Block
Call to Action

Channel Automations

Automatically post CRM events like new leads, deal closures, or task completions to relevant channels for real-time visibility.

Team Inbox
2
Sarah K.
2m
Re: Pricing inquiry
Email
Mike R.
15m
Demo follow-up
SMS
Ana G.
1h
Contract review
Email

Organized Discussions

Every team gets its own space

Sales, marketing, support, and leadership each get dedicated channels where conversations stay focused and relevant. Cross-functional project channels bring the right people together without cluttering team-specific streams.

Lead Nurture Flow
T
New Lead
trigger
A
Send Welcome Email
action
W
Wait 2 Days
delay
?
Check: Opened Email?
condition
A
Assign to Sales Rep
action

Automated Channel Updates

Let your CRM talk to your team

When a deal closes, a new lead comes in, or a task is completed, the relevant channel gets an automatic update. Your team stays informed without anyone having to type a status update or remember to share the news.

Better team alignment

Stop letting messages get buried.

Give every team and topic its own channel so your reps stay informed, aligned, and focused on closing.